RidgeVia

Crestcamp

Effective October 6, 2026

1. Agreement to terms

These Terms of Service ("Terms") govern access to and use of Crestcamp, a software platform operated by RidgeVia ("RidgeVia," "we," "us") for direct primary care practices. You agree to them, on behalf of yourself and the practice you represent, when you tick the box agreeing to them while registering a practice, setting up your account, or when Crestcamp asks you to accept an updated version. Whoever registers a practice confirms they are authorized to bind it. If you don't agree, don't use Crestcamp.

2. What Crestcamp is

Crestcamp is an administrative and communications tool: it triages inbound patient messages, helps route them to the right staff member, and provides a health agent (an AI assistant) that answers staff questions using a practice's own patient records. Crestcamp is a software vendor to your practice. It is not a healthcare provider, does not practice medicine, does not provide medical advice to patients, and is not a medical device.

3. The health agent is not a doctor

Every answer, summary, or suggestion produced by the health agent is a starting point for a licensed clinician, never a final answer. The health agent is an AI language model. It can misread a chart, miss context, or state something with confidence that is simply wrong. It does not examine patients, does not hold a medical license, and does not bear clinical responsibility for anything it outputs.

Staff must independently verify any clinical information the health agent provides (against the patient's actual record, current clinical guidelines, and the staff member's own professional judgment) before it informs any decision about a patient's care, a message sent to a patient, or anything entered into a medical record. Crestcamp is not a substitute for professional medical judgment, diagnosis, or treatment, and must never be presented to a patient as one.

4. Not for emergencies; triage can miss messages

Crestcamp is not an emergency service and does not monitor patients. Its urgency labels and routing are a workflow aid, not a clinical judgment. Its emergency keyword check recognizes only a fixed list of phrases. A message can be classified wrongly, routed to the wrong person, or not triaged at all: for example, when AI features are turned off, a plan limit is reached, the service or a third-party provider is unavailable, or a reply is treated as part of a conversation staff are already handling.

Your practice remains responsible for monitoring its own patient messages, calls, and voicemails, and for telling patients how to reach emergency care (for example, an auto-reply telling them to call 911). Never rely on Crestcamp to catch an emergency.

5. Accounts and security

Crestcamp accounts are provisioned by a practice's own administrator, or created via the registration form on this site. Your practice decides who gets access and must remove access promptly when someone leaves or changes role. You're responsible for what happens under your account, including keeping your credentials confidential, and your practice is responsible for the actions of everyone it grants access to. Tell us promptly at the address below if you suspect unauthorized access.

6. Acceptable use

Use Crestcamp only for legitimate practice administration and patient communication purposes. Don't attempt to access another practice's data, circumvent access controls, reverse-engineer the platform, or use it in a way that violates applicable law, including HIPAA and other healthcare-privacy regulations that apply to your practice independent of Crestcamp.

7. Patient data, HIPAA, and your practice's obligations

Where a practice is subject to HIPAA, RidgeVia acts as its Business Associate under a signed Business Associate Agreement ("BAA"). If these Terms and the BAA conflict on anything about protected health information, the BAA controls.

Your practice remains responsible for its own obligations as a covered entity, including: giving patients any notice or obtaining any consent its policies or state law require (including laws that require telling patients when AI is used in their care or in messages they receive); maintaining its own business associate agreements with the platforms it connects, such as its patient messaging service and, if connected, its Google Workspace account; and the accuracy of the instructions and data it gives Crestcamp.

8. Fees, free trials, renewal, and cancellation

Paid plans are described on the Pricing page. The price, what's included, and any free trial are shown before you subscribe.

Automatic renewal. A subscription renews automatically every month, and the card on file is charged, until you cancel. If your plan starts with a free trial, it converts to a paid subscription when the trial ends unless you cancel first; we email the practice before a trial converts.

Cancellation and refunds. Cancel anytime in Settings → Billing. Cancellation takes effect at the end of the current billing period, and you keep access until then. Payments already made are not refunded, including for partial months, except where the law requires otherwise.

Prices exclude taxes, which are added where required. We'll give at least 30 days' notice before a price change applies to your next billing period. Custom and practice-group pricing is whatever is agreed in writing between RidgeVia and that practice.

9. Availability and changes to the service

Crestcamp is provided on an "as available" basis. Features described as experimental or "coming next" may change or be removed before general release. We'll try to give notice of changes that materially affect existing functionality.

10. Disclaimer of warranties

Crestcamp is provided "as is," without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. We don't warrant that the service will be uninterrupted, error-free, or that AI-generated output, triage, or routing will be accurate, complete, or timely.

11. Limitation of liability

To the maximum extent permitted by law: (a) RidgeVia is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from or related to Crestcamp; and (b) RidgeVia's total liability for all claims arising from or related to Crestcamp or these Terms is limited to the fees your practice paid RidgeVia for Crestcamp in the 12 months before the event giving rise to the claim.

This includes any clinical decision made in reliance on health agent output, or on triage or routing, that was not independently verified as described in Sections 3 and 4. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnification

Your practice will defend and indemnify RidgeVia against third-party claims (including claims by patients) arising from: the practice's care of its patients and its clinical decisions; its use of Crestcamp in breach of these Terms or applicable law; the acts of the people it gives access to; and the data and instructions it provides.

13. Termination

Either party may stop using or providing Crestcamp at any time, subject to Section 8 for paid plans. On termination, patient information is returned or destroyed as the BAA provides, and other practice data is deleted under our retention schedule.

14. Dispute resolution, binding arbitration, and class action waiver

Please read this section carefully. It affects your right to go to court, have a jury trial, or participate in a class action.

a. Agreement to arbitrate. Except for the claims carved out in (d) below, you and RidgeVia agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of Crestcamp will be resolved by binding, individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

b. No class actions. All claims must be brought in a party's individual capacity, not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator has no authority to combine more than one person's claims or to preside over any form of a class or representative proceeding.

c. Jury trial waiver. You and RidgeVia each waive any right to a jury trial for any arbitrable dispute.

d. Carve-outs. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidentiality obligations.

e. Opting out. You may opt out of this arbitration agreement by sending written notice to ridgeviallc@gmail.com within 30 days of the date you first agreed to these Terms, stating your name, the practice you're associated with, and that you opt out of this arbitration agreement. Opting out does not affect any other part of these Terms.

f. Procedure. Arbitration will take place in New York, New York, or, at the arbitrator's discretion, remotely by videoconference or telephone. Judgment on the arbitration award may be entered in any court having jurisdiction.

g. Governing law. Apart from the Federal Arbitration Act's application to this section, these Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles.

15. Changes to these terms

We may update these Terms. The effective date above always shows the current version. For a material change we'll give notice before it takes effect, and Crestcamp will ask each person to review and accept the updated Terms before continuing.

Contact us

Questions about these Terms can be sent to ridgeviallc@gmail.com.